Effective 14 July 2026
Contact
Contact PineAnywhere about conversions, accounts, billing, privacy, security, or SDK licensing.
Email support
Send requests from the email address connected to your PineAnywhere account whenever possible.
Seller information
- Seller
- PineAnywhere
What to include
- Conversion: order ID, failure code, approximate time, Pine version, and a description of the expected result.
- Billing: invoice or transaction ID, plan name, charge date, and the last four digits shown by your payment provider if relevant.
- Account or security: account email, what happened, and the approximate time. If you suspect unauthorized access, change your password and revoke other sessions in Security settings first.
- SDK licensing: licence ID, licensed company, product scope, selected language, and the change you need.
- Privacy: write “Privacy request” in the subject and describe whether you need access, correction, deletion, restriction, portability, or another request.
Do not send
Never email passwords, full card numbers, card security codes, authentication cookies, API secrets, private keys, or complete proprietary SDK source. If source code is necessary to reproduce a conversion problem, first send the order ID and wait for secure submission instructions.
Self-service actions
- Cancel subscription renewal or review payments in Billing.
- Change email or password, revoke sessions, or request account deletion in Security settings.
- Review conversion progress and diagnostics in Conversion history.
- Check current availability on the Service status page.
Legal notices
Send contractual, licensing, privacy, and other formal notices to support@pineanywhere.io with “Legal notice” in the subject. Email is not accepted as service of court proceedings where applicable law requires another method.